Warranty conditions

GENERAL TERMS OF WARRANTY PROVISION

Warranty service for products of the “UMa” furniture factory is carried out in accordance with the current legislation of Ukraine on consumer protection.

This warranty is provided by the manufacturer as an addition to the consumer rights established by the current legislation of Ukraine. According to Article 9 of the Law of Ukraine “On Consumer Rights Protection”, the consumer has the right to exchange or return the purchased product within 14 days of purchase, provided the following conditions are met:

• Only new goods that have not been used and show no signs of use (scratches, chips, abrasions, or other damages) are subject to return or exchange.

• The item has not been assembled or installed and retains its original appearance.

• The original packaging and full set of components are preserved.

• Labels, instructions, and manufacturer markings are intact.

• A receipt, specification and/or invoice, and proof of payment must be presented to confirm the purchase. To obtain a refund, the consumer must return the purchased item along with the receipt, invoice, contract, and order form.

Non-refundable items include:

• Discounted items;

• Assembled or damaged items after purchase;

• Mattresses (without packaging, with broken packaging, or used);

• Custom-made or special-order items.

The manufacturer guarantees free elimination of production defects caused by poor-quality raw materials, materials, or manufacturing technology violations.

If any defects are found in the product, the Buyer must contact the Seller’s representative at the place of purchase.

Claims regarding product quality during the warranty period will only be considered upon presentation of the defective item and its product passport with appropriate marks in the warranty section found at the end of the passport.

Warranty obligations include the repair or replacement (if repair is impossible) of defective parts, mechanisms, and low-quality materials with manufacturing defects, as well as related loading/unloading and assembly work.

Warranty repairs are carried out within the time limits established by law. If the materials required for the repair are not available at the company, the repair time may be extended for the delivery period of those materials from the supplier, and this timeframe is to be agreed upon with the Buyer in advance.

During warranty repair, the warranty period is extended only for the time the product is under repair.

ATTENTION!

Furniture for warranty service is accepted only if it is clean and properly packaged (corrugated cardboard and film)!

“The UMa factory is not responsible for items made using fabric outside the warehouse program (warehouse fabrics are listed at the end of the catalog).”

CONDITIONS FOR WARRANTY REFUSAL

Please note! Warranty obligations do not apply if:

• The warranty card is missing or contains entries/changes not made by the manufacturer;

• The warranty period has expired;

• The warranty card is illegibly filled in, or the product name, model, and date of sale are unclear;

• Damage occurred due to natural disasters or force majeure;

• The furniture was stored or used in damp environments;

• There are cracks, breaks, or frame deformations resulting from improper use;

• Defects resulted from improper use of cleaning or maintenance products;

• There is thermal, chemical, or mechanical damage;

• Stretching of leather or fabric occurred within the limits of natural wear or material lifespan;

• The furniture was used or cared for in violation of the instructions in the product passport;

• The transformation mechanism was overloaded beyond specified limits;

• Damage resulted from intentional or mistaken consumer actions;

• Foreign objects, liquids, or animals entered the product;

• The product was damaged due to structural alterations;

• There are signs of tampering or unauthorized repairs by individuals or organizations not authorized by the Seller or Manufacturer.

Warranty is void if basic usage rules were violated, or damage resulted from external interference, chemical or thermal effects, or if the product was used for unintended purposes.

Warranty is also void if there is visible damage from impact, dropping, or other mechanical effects.

PROCEDURE FOR CLAIM SUBMISSION

In case of a warranty issue, call (093) 648-10-56 or contact the place of purchase. Clearly and concisely describe the issue and send photo/video evidence of all defects to: claim@ukr.net. Claims are accepted on business days from 08:00 to 17:00.

Please describe the conditions under which the defect was discovered.

Within 3 business days, a responsible person must register the claim and provide full information regarding your issue, including options and timelines for eliminating defects.

All defects must be corrected within 10 business days from the date the claim is registered, provided the necessary materials, components, and fittings are available in stock/production.

WARRANTY SERVICE TERMS

The warranty takes effect from the actual date the customer receives the furniture or, if specified in the warranty card, from the date of sale, and is valid for the following period:

• For domestic use — 18 months from the manufacturing date;

• For use in commercial or public settings (offices, institutions, hotels, dormitories) — 12 months from the manufacturing date.

Lift mechanisms — according to the supplier’s warranty period, up to 12 months.

Warranty service is provided only upon presentation of the product passport with all required entries at the place of purchase.

During the warranty period, if a malfunction occurs due to the Manufacturer’s fault and this is confirmed, the warranty is valid.

The furniture must be used and maintained according to the instructions in the product passport.

The warranty repair timeframe depends on the availability of required materials from the Manufacturer and is agreed upon separately (typically between 5 to 10 days from the date of receiving the item for repair).

The Seller may perform a primary inspection and fix minor issues independently.

If the Seller cannot resolve the problem, a Claim Report is created, and the furniture factory representative is contacted.

During factory repair, the Buyer has no right to demand temporary replacement furniture.

UMa factory is liable to the Consumer only if the defect occurred through its fault. If the defect resulted from improper furniture use or storage in violation of GOST 19917:2016 requirements (overloading, tears, contamination, misuse, etc.), UMa factory is not liable.

Furniture with defects caused by the Consumer may be repaired by the Manufacturer at the Customer’s expense.